FAQS

This is the TSTescooter FAQ page for order-related & general questions.

1. What kind of payment method do you accept?

We accept Paypal and credit card payments, you can choose a method you like during checkout. In some case, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud. If you met this situation, please click here!

2. Why My Card Was Declined?

The most common reason for an unsuccessful card payment is that your bank has declined it. Please contact your bank, let them know it is you making this payment. Once they've confirmed this transaction, your next attempt should be successful. If all else fails, you can switch to your other credit/debit card. Besides, If you have a PayPal account, try to pay by PayPal.

3. Will I receive the scooter fully assembled?

The TST escooter will arrive at your doorstep 90% assembled. Unpacking and assembling will take about 10-20 minutes. All you have to do is mount the front wheel, handlebar, seat post, and pedals, and do a thorough check to ensure everything is tight. You will find clear instructions and the necessary tools in the accessory box in your packaging. The process of assembled should not take longer than 25 minutes.

4. What kind of warranty does TSTescooteroffer?

You can learn about our warranty by clicking here.

5. How long is shipping?

Once the order is placed, it will be delivered within 3-5 days

About the details of shipping, You can learn about our shipping policy by clicking - shipping policy.

6. What if the products I received are damaged/defective?

If you receive a damaged/defective product, please fill in our customer support form to contact us or simply send an email to support@tstescooter.com. Please attach any relevant videos or photos showing your issue so the specialists can best assist you.

7. Do I need a license to ride an E-scooter on road?

No. All the models of TSTescooter comply with the specifications of the US law and you do not need a license to ride it.

8. How can charging issues be addressed?

If unable to charge, check if the temperature is too high and wait for an hour before attempting to recharge.
To reactivate the mainboard, try removing and plugging the charging port 4-5 times.

9. What factors influence the usage time of the escooter?

Typically, the escooter lasts for about 30-45 minutes.
Factors affecting usage time include user weight, road conditions, temperature, riding speed, and battery power.

Thank you for choosing TSTescooter

If you have encountered after-sale problems, please send an email to support@tstescooter.com, and provide your order number to us so that we can check it in our system, We will reply to you within 24 hours. Thank you.